"CCI has exceeded our expectations in regards to the quality of software, the level of service and the ease with which we transitioned from our legacy system to the new platform." David Day, Pickens County, SC   More >>

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Position Description:

Colorado CustomWare, Inc. is recruiting top-notch Customer Support Experts now! We are looking for highly-motivated individuals with a passion for integrity, personal challenge and service to others to fill multiple openings within our fast-growing organization. The right candidate will be a highly organized, self-starter who will be able to take the initiative on complex projects while keeping the team informed via constant, effective and efficient communication. The selected candidate will be able to function independently to a large degree with minimal supervision. CCI's Customer Support department focuses exclusively on meeting the needs of our government clients.

Desired Attributes

1. Inspires and motivates others toward a shared vision
2. Integrity and honesty
3. Passion for customers, partners, and technology
4. Available, open and respectful with others and dedicated to making them better
5. Willingness to take on big challenges and see them through
6. Accountable for commitments, results, and quality to customers, partners, and employees
7. Believes that profit creates opportunity
8. Pursues process improvement
9. Values people
10. Communicates effectively
11. Acts in the best interest of the company
12. Actively engaged in the pursuit of excellence, for yourself and others
13. Adapts to change readily; learns quickly
14. Intuition
15. Thinks proactively, functions equally well in a team or independent setting
16. Patience and ability to maintain perspective under stress

General Duties

1. As a member of the CS team, this position will be responsible for answering phones in the queue.
2. This is not a high volume call center, the average person will answer 4-8 calls per day open to close while maintaining regular communication between internal and external customers that follow CCI’s response time guidelines
3. This position will identify bugs, recreate issues, and report steps to reproduce in software to programming department
4. This position will work with Software Developers and Product Testers to ensure product requirements and customer requirements are met
5. This position will work with Documentation Expert to ensure documentation and training materials for the Software is accurate and easy for the customer to understand
6. This position will work with Training lead to train both customers and other CCI employees in any and all aspect of the Software. Training may be on site with customers, through web ex presentations, at CCI facilities or other locations as needed
7. This position may be assigned to jurisdictions as an account manager to help maintain positive relationships with our customers
8. As an Account Manager this position will be required to create work orders for customer and coordinate the demonstrations prior to deployment
9. This position will be expected to contribute to our ongoing knowledgebase for internal and external use
10. This position will be expected to help customers query data and retrieve information for reporting purposes

Required KSA's (Knowledge, Skills and Attributes)

1. Excellent customer service skills required
2. Excellent written and verbal communication skills
3. Demonstrates experience building successful relationships with customers and peers
4. Excellent computer skills, including MS Word, Excel, Access, PowerPoint, Outlook required
5. Basic SQL Writing through SQL tool (Access, SQL Developer, Navigator, etc) a must
6. Demonstrates the ability to adapt to change
7. Ability to balance and prioritize multiple assignments
8. Demonstrates strong initiative, enthusiasm, creativity, and energy
9. Strong Communication and interpersonal skills
10. Some Oracle knowledge a must
11. SQL Server knowledge helpful but not required
12. Some appraisal knowledge would be helpful but not required
13. Must be able to travel up to 25%

Please send resume or CV, cover letter and a list of three references to: employment@coloradocustomware.com
Subject line: Customer Support
No phone calls or drop-ins, please.