"CCI demonstrated its domain expertise immediately by configuring a CAMA package that met our exact needs – not theirs." David Day, Pickens County, SC   More >>

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Colorado CustomWare, Inc. is recruiting top-notch Subject Matter and Customer Support Experts now! We are looking for highly-motivated individuals with a passion for integrity, personal challenge and service to others to fill multiple openings within our fast-growing organization.

Colorado CustomWare, Inc. (CCI) is a private company in the business of providing valuation software to jurisdictions and agency who do mass appraisal. CCI provides software that equips customers in individual and mass valuations for residential, commercial, oil & gas, and personal property.

CCI’s Subject Matter Expert, (SME,) department focuses exclusively on the needs that are unique and specific to government professionals. The SME team is intimately familiar with CCI’s Land Records Management suite of products and assists new clients in communicating what functionality already exists and how that might be incorporated into a new business process for the jurisdiction. The breadth of knowledge and understanding among the SMEs allows CCI to develop solutions that are tailored to our customers while improving efficiencies and functionality.

The right candidate will be a highly organized, self-starter who will be able to take the initiative on complex projects while keeping the team informed via constant, effective and efficient communication. The selected candidate will be able to function independently to a large degree with minimal supervision.

Desired Attributes

1. Highly Organized
2. Thinks proactively, functions independently
3. BA/BS preferred, high school diploma or GED
4. Licensed Appraiser, preferred
5. Motivation, self-direction and solution-orientation
6. Demonstrated willingness to look for answers outside of traditional thinking or ways of doing things
7. Extremely high level of maturity and professionalism required
8. Takes the initiative and is able to work independently with minimal guidance once projects are assigned
9. Comfortable on Telephone - excellent professional telephone skills and etiquette
10. Strong customer service and people skills
11. Excellent oral and written communication skills
12. Detail oriented with strong analytical and problem solvingTrue passion for top-notch customer service
13. Experience working in a fast paced environment with multiple priorities and projects
14. Must be willing and able to travel up to 1/3 of the year
15. True passion for top-notch customer service

General Duties

1. Work with client to design and conduct internal and external trainings
2. Assist Conversion team in the data conversion process, including data-mapping, gap analysis, etc.
3. Meet with the Client to determine what the current version of RealWare is missing in order to provide the same functionality as the new Client’s legacy system
4. Work with Customer Support on high-priority client issues
5. Use appraisal knowledge to assist clients
6. Work with the client to suggest new business practices so the new Client can effectively utilize the product
7. Verify Customer Support solutions to issues that involve data updates
8. Debug issues to determine the level of support that is needed
9. Guide Programmers with knowledge when they are fixing bug issues or programming new functionality.
10. Attend Conferences
11. Create and manage work order process at all levels
12. Provide product demonstrations, including presentations to large or small groups
13. Assure new functionality is compatible with existing Functionality
14. Guide Documentation team in writing the User documentation.
15. Assist in the Request for Proposal process
16. Work with Customer Support in recreating bug scenarios and troubleshooting data errors
17. Work with the clients for how to and training needs
18. Assist the Testing lead in product testing process
19. Work with Project management team throughout implementation
20. Work with Sales team, as needed
21. Other duties, as required

Required KSA’s (Knowledge, Skills and Abilities)

1. Hands-on, real-world, appraisal experience a must!
2. Relational database experience preferred
3. A “can-do”, helpful and supportive attitude to all team members
4. Presentation and public speaking skills
5. Excellent organization, time management and follow-through skills
6. Ability to prioritize in a fast-paced high intensity environment
7. Ability to be proactive about all activities that are required to complete given tasks
8. Ability to define objectives and take accountability for results
9. Excellent computer skills, including MS Word, Excel, PowerPoint, etc. required; must be highly experienced in MS Office environment including:
• Microsoft Word 2007
• Microsoft Excel 2007
• Microsoft PowerPoint 2007
• Microsoft Outlook 2007
• Microsoft Access 2007
10. Ability to maintain the highest level of professionalism and a cooperative approach
11. Excellent interpersonal, verbal and written communication skills

Please send resume, cover letter and a list of three references to:
employment@coloradocustomware.com
Subject line: Subject Matter Expert
No phone calls or drop-ins, please.